What is the charge for rent collection?

Modified on Mon, 13 Mar 2023 at 02:56 PM

Yes, there is a transaction charge for rent collection. 

Each transaction will be charged $4. This includes a pull from the tenant's account and a push to the landlord/property manager's account. This charge applies to EFT and Interac payments. 

NOTE: There is an NSF charge of $5 for failed transactions which will be charged to the landlord. As most regions allow NSF admin fees, you can collect them from your tenant.

If you want to provide a debit/credit option, please contact our support team support@tenantcube.com. The transaction charges will vary based on the option. 

All payment transactions will be processed, and you can track the statuses on Tenantcube. 

1- Pending - funds have not yet started moving and are still in Tenant's bank account
2 - Processing - Funds have been withdrawn from the tenant's account but are not yet deposited in the landlord's account.
3. Paid - Money has successfully been transferred to the landlord's account
4. Failed - Payment transaction has failed for some reason (this would originate from Zum).
5 - Cancelled - The payment process has been stopped

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article